House Rules

1) General

  • Hours: 09:00–22:00 daily.

  • Last tee-off: bookings must end by 22:00 to respect neighbors.

  • Residential location: Please keep noise down when arriving/leaving.

  • Prices: Services are governed by the current price list available at the bar and online.

  • Agreement: By booking or entering, you accept these rules.

2) Simulator Safety & Etiquette

  • One swinger rule: Only one person in the hitting zone beyond the safety line. Others stay behind or seated.

  • Directed shots only: All swings toward the screen. No “running starts,” trick shots, sideways/behind swings, or ball throwing.

  • House balls & tees: Use only Mulligan balls and tees (clean, unmarked). Personal balls/tees are not permitted.

  • Clubs: Clean clubfaces only. Use clubs properly and return in the same condition. Antique clubs are display-only.

  • Footwear: Clean indoor shoes or spikeless sneakers only. No spikes, heels, or dirty soles on turf.

  • Food & drinks: No food in bays. Drinks only in the lounge or on seating-area tables.

  • Care of equipment: Do not touch projectors/sensors/mounts. If anything seems off, call staff—don’t attempt fixes.

  • Orientation: First-time users may request a 3–5 minute intro. Learning time is part of the booked session.

  • Conduct: No horseplay or reckless behavior. Be mindful of others’ safety and focus.

3) Bookings, Timing & Cancellations

  • Booking: Reserve via YourGolfBooking (payment taken at booking). Walk-ins welcome subject to availability.

  • Arrival: Please arrive 5–10 min early for check-in, shoe change, and setup.

  • Grace & release: If you are 20+ minutes late, we may release your bay. Your session still ends at the scheduled time.

  • Cancellation: 24-hour cancellation window for refunds/reschedule. Late cancellation/no-show = forfeited session.

  • Extensions: Possible only if the next slot is free; billed in 30-minute increments at current rates.

  • All sales final once play starts.

4) Group Play, Coaches & Minors

  • Capacity: Max 5 people per bay (players + guests + coach). 4 players recommended for pace.

  • Coaches: Personal coaches are welcome and count toward headcount. Coaching must not disturb other guests.

  • Minors: Under 15 must be actively supervised by a responsible adult. After 20:00, under-18s only with a responsible adult.

5) Food, Drinks & Alcohol

  • On-premise only: No outside food or beverages.

  • Alcohol: Served 18+ only; ID may be required. We may refuse service if intoxication is observed.

  • Service near bays: No glassware or shots in bays.

  • Last call: Typically 21:30 (subject to operations and local rules). Please drink responsibly.

6) Smoking, Vaping & Prohibited Items

  • No smoking or vaping indoors. If smoking outside, please do so away from the entrance.

  • Prohibited: Weapons, fireworks, hazardous materials, or any item posing safety risk.

7) Security, Privacy & Lost Property

  • CCTV: Premises are monitored for safety and security. Footage retained for a limited period and shared only as required by law. For privacy inquiries, contact info@mulligan.bar.

  • Personal items: We’re not responsible for lost or stolen belongings.

  • Lost & found: Items are logged and held for 30 days.

8) Equipment Use, Damage & Holds

  • Included gear: Rental includes balls, tees, and in-house club sets (men’s, women’s, left-handed).

  • Own clubs: Allowed if clean and safe for indoor use.

  • Damage: You are liable for damage caused by misuse or rule violations (e.g., marked balls staining screens, spills on electronics).

9) Trackman, Data & Games

  • Profiles: You may log into your Trackman account to save stats/history. Data is processed by Trackman per their terms.

  • Modes: Choose from course play, practice, and fun games/challenges.

10) Private Events & Membership

  • Private events: Available for companies, birthdays, and groups. Typical terms: 30% deposit, optional minimum spend, and tiered cancellation. Hosts are responsible for guest conduct, damages, and noise control. Outside catering/decor requires prior approval (no confetti/adhesives; décor must protect finishes).

  • Membership: Planned benefits include monthly hours, discounts, and priority booking. Standard house rules apply to members.

11) Accessibility, First Aid & Emergencies

  • Accessibility: If you need assistance (mobility, setup, or otherwise), please let staff know—we’re happy to help.

  • First aid: Basic first-aid kit on site; report any injury or spill immediately.

  • Emergencies: Follow staff instructions to exits; do not delay evacuations to collect belongings.

12) Respect & Zero-Tolerance

  • Mulligan Bar is an inclusive, friendly venue. Harassment, discrimination, threats, or abuse of staff/guests will result in immediate removal and may lead to bans or police involvement.

13) Changes & Contact

  • We may update these rules from time to time; the current version is posted online.

  • Questions, concerns, or suggestions? Tell our team, leave a note at the bar, or email info@mulligan.bar. We genuinely value your feedback.